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Medical Alert System


Apart from the FCC regulation that applies to all radio transmitting products, many medical alert and personal emergency response products fall outside of regulation as far as user safety is concerned. Most manufacturers have their products tested and listed as compliant with the UL standard for home healthcare signaling equipment (UL1637), however some services are additionally registered with the FDA (Food and Drug Administration) because the manufacturers define their Medical Alert products as Medical Devices, for instance Tunstall’s Vi and CEL products used in the Walgreens Ready Response service.

Data Privacy:

Another important aspect of operating a service is maintaining the security of subscriber’s confidential information that may be stored on the services database or discussed during calls. Some but not all providers operate a HIPAA compliant data policy. HIPAA is a federal law that provides for the protection of individually identifiable health information that is transmitted or maintained in any form or medium. The privacy rules affect the day-to-day business operations of all organizations that provide medical care and maintain personal health information.

Paying for a Medical Alert Service:

In the past, a subscriber to a Medical Alert Service would very often have to purchase the equipment and enter into a long term contract for the ongoing monitoring service. These days, most services are paid for with a simple monthly payment that covers the rental of the equipment and the monitoring service and the contract can be terminated by the subscriber whenever they choose.